Frequently asked questions

Orders & Payment

Why was my payment declined

This may be due to your bank’s security system, insufficient funds, or incorrect billing information. Please try another payment method or contact your bank for assistance.

What payment methods do you accept?

 We accept major credit cards such as Visa, Mastercard, American Express, Discover, PayPal, and other secure payment methods available at checkout.

Can I change or cancel my order?

You may request changes or cancellation within 12 hours of placing your order. Once production begins, changes may no longer be possible.

I can’t find my order confirmation email. What should I do?

Please check your spam, junk, or promotions folder first. If you still can't locate your confirmation email, contact us at support@zymeraworks.us with your name and order details.

I entered the wrong shipping address. What should I do?

 Contact us immediately. We can update your shipping address if your order has not yet entered production or shipping.

Shipping & Delivery

How much does shipping cost?

  •  United States: $4.99 first item, +$2.00 additional item, free shipping over $75.
  • International: $14.99 first item, +$5.00 additional item, free shipping over $150    
  • Shipping costs are calculated automatically during checkout.

How long does shipping take?

  • Production time: 1–2 business days.     
  • United States: 5–7 business days.        
  • International: 7–12 business days.         Delivery estimates may vary during holidays and peak seasons.

Will I receive a tracking number?

Yes. Once your order ships, a tracking number will be sent to your email address automatically.

My tracking hasn't updated. Is that normal?

Yes. Tracking information can take 2–5 business days to appear after shipment depending on the carrier.

What if my package is delayed?

Carrier delays occasionally occur due to weather, holidays, customs processing, or high shipping volume. If your package appears unusually delayed, please contact us.

Returns & Refunds

What is your return policy?

 We accept return requests within 30 days of delivery for defective, damaged, or incorrect items.

Can I return a personalized or custom item?

Because many products are made to order, personalized items are generally non-refundable unless there is a manufacturing defect, printing issue, or fulfillment error.

What if I received the wrong item?

Please email us photos of the item you received, and we'll arrange a replacement or refund if applicable.

What if my item arrives damaged?

We will replace damaged items at no additional cost. Please contact us with photos within 30 days of delivery.

How long does it take to receive a refund?

Approved refunds are typically processed within 3–7 business days and returned to your original payment method.

Products & Customization

How does your apparel fit?

Classic and true-to-size. We skip the tight fashion fits for comfort in the wild. Check the Size Guide on the product page, and size up if you plan to layer.

What kind of quality are the shirts and prints?

Built to last. We use premium, durable cotton blends and fade-resistant prints that survive countless washes and campfire nights. No cheap, scratchy tees here.

How does the personalization work?

Easy. Type your text into the custom box on the product page. Our crew will format it perfectly and custom print it exactly to your order.

Oh no, I made a typo on my custom order! Can I fix it?

Act fast! You have a strict 12-hour window to email support with your Order Number and correction. Once it hits the printing press, no changes can be made.

How do I wash my custom gear so it lasts?

Wash inside out with cold water. Tumble dry on low or hang it up to air dry. Never iron directly on the custom print.

STILL LOST IN THE WOODS?

Don't sweat it. Drop us a line and we'll get you sorted.

Contact Basecamp