Return & Refund Policy

Thank you for shopping with Zymera Works LLC (“Zymera Works”, “we”, “us”, “our”). This Return & Refund Policy explains how returns, refunds, and replacements work for purchases made through our website.

If you have questions, please contact us using the details at the end of this page.

Last Updated: May 01, 2026

How Return Requests Are Handled

All return and refund requests must be submitted by email to:

Email: support@zymeraworks.us

Please include:

• Your order number
• The email address used to place the order
• Photos, if applicable, showing the issue
• A short description of your requested solution

Return Window

You may request a return within 30 days from the date you receive your order, based on the carrier’s delivered status.

If your request is submitted after the return window, we may not be able to offer a refund or replacement.

Eligibility for Returns and Refunds

We review each request fairly. A return or refund may be approved when one of the following applies:

A) Defective or damaged items

• Defective item
• Damaged during shipping, with supporting photos
• Incorrect item shipped compared to what you ordered

B) Condition requirements

• New and unused
• Unworn and unwashed
• With tags attached if tags were included
• Returned with original packaging when reasonable

Items tried on briefly may still be considered if they remain in like-new condition without stains, odors, alterations, washing, or customer-caused damage.

Personalized / Custom-Made Items

Because many products are made to order and/or personalized, the following applies:

• If the issue is due to our error, we will work with you toward an appropriate solution.
• If the issue is due to customer-provided information, we may not be able to accept a return for a refund unless otherwise required by law.

Items That May Not Be Eligible

• The request is outside the 30-day window
• The item shows wear, washing, stains, odors, alterations, or customer-caused damage
• The item is missing parts, packaging, or components needed for inspection
• The return request cannot be verified
• The item was final sale or stated as non-returnable

Return Process

1. Email request: Send your request to support@zymeraworks.us with the information listed above.
2. Review by Zymera Works: We will review your request and may ask follow-up questions or request additional photos.
3. Decision: If approved, we will email instructions and a return shipping label when applicable.
4. Ship the return: Pack the item securely and use the provided return process.

Do not send returns without approval, as unauthorized returns may not be processed.

Return Shipping Fees

If your return is approved, we will provide the return label and you will not be charged a return shipping fee by us.

If a return is not approved but you still choose to ship an item back, shipping costs are your responsibility and we may not issue a refund.

Refunds

Refund approval

• The return is approved
• We receive the returned item when a return is required
• Inspection is completed if applicable

Refund timing: Once approved, please allow 3–7 business days for processing.

Refund method: Refunds are generally returned to the original payment method.

Replacements

If a defective or incorrect item is confirmed, we may offer a replacement instead of a refund when appropriate.

If you prefer a refund instead of a replacement, please state that clearly in your email request.

Partial Refunds / Restocking

Unless otherwise stated in your approval email, we do not charge a restocking fee for approved returns.

Partial refunds may apply only in specific situations, such as partial order issues, and we will explain the amount and reason in writing.

Order Cancellations

You may request an order cancellation by emailing support@zymeraworks.us as soon as possible.

Cancellation window: Cancellations may be accepted if requested within 12 hours of placing your order and before production begins.

After the cancellation window: If production has already started or the order has shipped, we may not be able to cancel the order.

Approved cancellations are refunded to the original payment method. Please allow 3–7 business days for processing.

Chargebacks

If you contact your bank or card issuer to dispute a charge, please also email us so we can help resolve the issue. Chargebacks can delay resolution.

Contact Us

If you have any questions regarding returns and refunds, our support team is here to help.

We typically respond within 24 hours.

📩 support@zymeraworks.us